Effective Date: March 1, 2025

Sooqna ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform ("Platform"). By accessing or using Sooqna, you agree to this Privacy Policy. If you do not agree, please refrain from using the Platform.

1. INFORMATION WE COLLECT

Personal Information

Registration Information
When you create an account on Sooqna, we collect your name, username, email address, phone number, and password.

Profile Information
We may collect additional information, such as your address, payment details, and profile photo, to enhance your experience on the Platform.

Non-Personal Information

Usage Data
We collect information about your interactions with the Platform, including pages viewed, links clicked, and other actions performed during your session.

Device Information
We collect data about the device you use to access the Platform, such as hardware model, operating system, and IP address.

Cookies
We use cookies and similar technologies to gather information about your browsing activities across the Platform and other websites. You can manage your cookie preferences anytime.

2. HOW WE USE YOUR INFORMATION

To Provide and Improve Our Services

• To create and manage your account, process transactions, and facilitate the delivery of items.

• To enhance the Platform, tailor your experience, and develop new features.

To Communicate with You

• To send updates, newsletters, marketing materials, and information relevant to your use of the Platform.

To Ensure Security and Compliance

• To safeguard the Platform’s security and integrity, prevent fraud, and comply with legal obligations.

3. HOW WE SHARE YOUR INFORMATION

With Third-Party Service Providers

We may share your information with third-party providers who assist us with payment processing, order fulfillment, analytics, and other operational services.

For Legal Reasons

We may disclose your information if required by law or in response to valid requests from law enforcement or regulatory authorities.

We do not share your information with other users.

4. YOUR RIGHTS AND CHOICES

Access and Correction

You can access and update your personal information through your account settings. If assistance is required, please contact us.

Opt-Out

You can opt out of receiving marketing communications by following the unsubscribe instructions included in our emails.

Data Deletion

You may request the deletion of your account and personal information by contacting us. We will process such requests in accordance with applicable laws. 

Security of Your Information

We implement reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no system is completely secure, and we cannot guarantee the absolute security of your information.

Children's Privacy

Sooqna is not intended for use by children under the age of 18. We do not knowingly collect personal information from individuals under 18. If we discover such information has been collected, we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. If significant changes are made, we will notify you via email or through the Platform. Your continued use of Sooqna after the changes take effect constitutes your acceptance of the revised policy.