FREQUENTLY ASKED QUESTIONS

Buyers

  • Browse our curated selection, pick what suits your style, and check out. You can also chat with our AI for personalized suggestions based on your taste, budget, and needs. Sooqna handles delivery and conformity control, bringing your item straight to your door.

  • If you’re not available for the delivery, we’ll try to reschedule on the same day. A re-delivery fee may apply if we need to store the item overnight.

  • At Sooqna, all sales are final, as our platform is dedicated to pre-loved and clearance items. This means we do not accept returns or offer refunds for items once purchased.

    However, if an item you receive does not match the description provided in the listing, you may request a return. Returns in such cases are at Sooqna’s discretion and must be initiated within 24 hours of delivery. If approved, returns will be processed at the buyer’s expense, and refunds will apply to the item price only.

    Please note:

    • Service fees (e.g., delivery, assembly) are non-refundable.

    • All returns are managed by our team to protect seller privacy.

    We encourage all buyers to review item descriptions carefully and ask questions before making a purchase.

  • We carefully inspect every item before delivery to confirm it matches the seller’s description. We understand that buying second-hand items online can feel uncertain, so this extra step helps ensure our customers can shop with confidence and peace of mind.

  • For a couple of furniture items, a move-in permit is usually not required. However, it's always a good idea to check with your building management or community office to confirm before scheduling a delivery.

    If a permit is needed, don’t worry—it’s typically a simple process, and you’ll be able to upload it directly on the app for a seamless experience.

Sellers

  • Selling is easy! Take photos, fill out a description form and set a price. Once it’s listed, sit back and relax—we’ll handle the rest.

  • You can sell stylish home decor and furniture in good condition, like furniture, rugs, artwork, and lighting. Items must meet our quality standards.

  • Payment will be processed 24 hours after the item is delivered, giving the buyer time to confirm that it matches the description. You’ll receive your funds within a few business days through your preferred payment method. This process ensures transparency and complies with UAE consumer protection laws.

  • Listing an item on Sooqna is completely free. We charge a 27% commission only when your item sells. This fee covers marketing, transaction fees, pickup, conformity control, and our dedicated services to ensure a seamless experience for both sellers and buyers.

    Optional add-on services are available for an additional cost.

  • You’ll receive an app notification and email when your item sells. We’ll coordinate pickup and delivery from there.

  • We inspect items during pickup to confirm they match the seller’s description, ensuring buyers receive what they expect.

  • For a couple of furniture items, a move-out permit is usually not required. However, it's always a good idea to check with your building management or community office to confirm before scheduling a pickup.

    If a permit is needed, don’t worry—it’s typically a simple process, and you’ll be able to upload it directly on the app for a seamless experience.

  • If you’re not available for the pickup, we’ll try to reschedule on the same day. If that’s not possible, an additional fee may apply to cover the cost of rescheduling the pickup.

  • Yes, we understand that waiting for your items to sell can be challenging if you don't have the time or space to store them. That’s why we offer a convenient storage service for our sellers. If you’re interested, simply fill out the form on our app!

  • Absolutely! Our customers are always on the lookout for stylish furniture in good condition and at great prices—just like your unsold stock. Sometimes, the perfect pieces simply haven’t found their home because they haven’t been seen by the right people.

    By listing on Sooqna, your inventory gets showcased to an audience that appreciates both value and aesthetics. Reach out to us at support@sooqna.co to discuss how we can help you connect your pieces with the buyers they deserve!

  • Getting started as a business seller on Sooqna is as simple as it is for individual sellers! Just like individual sellers, businesses can list items with photos, descriptions, and prices. There are no upfront fees—we only take a 27% commission when your items sell.

    We handle everything for you: marketing your items, arranging pickup, managing delivery, and even assembling furniture. Whether it’s unsold inventory, showroom pieces, or end-of-season stock, Sooqna gives your items a second chance to find their perfect home.